FAQ’s

What is Vertagear’s warranty policy?

We offer a lifetime warranty for the steel frame and 2 years for chair parts (not including natural wear of PVC or fabric). For detailed information regarding our warranty policy, please check out our Warranty page.

Which chair should I choose?

It’s really comes down to personal taste such as: material/fabric, design, and features, within each series. The most important thing is body type, height/weight. We realize that not everyone will have the same body type that’s why our chairs offer various height and capacity options, with some models featuring wider seats and more padding. To make sure the one you pick is right for you, please use our Chair Selection Tool. If you still need help, don’t hesitate to contact us at support@vertagear.com

Where can I find the dimensions of the chair?

Dimensions can be seen on the Product page under images.

Does my seat come fully assembled?

No, our chairs will arrive with easy to follow assembly instructions. Everything you need arrives at your door in a rather large, but compact package. A few steps and you will be sitting on your chair in no time. But if you need help installing your chair, you can check out our installation video for reference.

How can I get a refund or exchange my product?

Please visit our Return Policy page for additional refund or exchange information.

What features does your ergonomic gaming chairs possess?

There are a number of things that our ergonomic chairs have, including:

Seat height – Our chair’s seat height are easily adjustable. The seat height ranges from about 16 to 21 inches off the floor. This allows the user to have his or her feet flat on the floor, with thighs horizontal and arms even with the height of the desk.

Seat width and depth – Our seat have enough width and depth to support any user comfortably. The depth (from front to back of the seat) is enough so that the user can sit with his or her back against the backrest of our ergonomic chair. Our seat’s forward/backward tilt is adjustable.

Lumbar support – The lumbar spine has an inward curve, and sitting for long periods without support for this curve tends to lead to slouching (which flattens the natural curve) and strains the structures in the lower spine. Our ergonomic chair has a lumbar adjustment (both height and depth) so each user can get the proper fit to support the inward curve of the lower back.

Backrest – Our backrest is separate from the seat, it is adjustable in height and angle. Our backrest support the natural curve of the spine, with special attention paid to proper support of the lumbar region.

Seat material – The material on our chair seat and back has enough padding to be comfortable to sit on for extended periods of time.

Armrests – Our armrests are adjustable. They allow the user’s arms to rest comfortably and shoulders to be relaxed.

Swivel – Our ergonomic chair can easily rotate so the user can reach different areas of his or her desk without straining.